You can delete your ubi account, and the data associated with it, at any time. This page explains how, and what happens to your data. It applies to ubi on iPhone and on Android.
Delete your account in the app
This is the fastest way. The deletion starts immediately.
- Open ubi and sign in.
- Go to the Profile tab.
- Tap the Edit (pencil) button to open Edit Profile.
- Tap Remove Account and confirm.
If you signed in some time ago, the app may ask you to sign in again first to confirm it is you.
Request deletion without the app
If you no longer have the app, or cannot sign in, email support@ubiplaces.com from the email address of your ubi account with the subject "Delete my ubi account". We may ask you to confirm that you own the account. We will delete the account and reply to confirm, normally within 30 days.
What is deleted
Deleting your account permanently removes:
- your account and profile (name, username, email address, phone number, bio and profile photo)
- your pins, including their photos, videos, notes, ratings and links
- your collections
- messages you sent and received, and items you shared with other people
- your followers, the people you follow, and any pending follow requests
- your saved pins, saved collections, saved cities and recent searches
- the device token used to send you notifications
- the list of people you blocked, and content reports you filed or that were filed about your account
Deletion cannot be undone. Once your account is removed we cannot restore it or its content.
What may be kept, and for how long
- Backups. Copies of deleted data can remain in routine system backups for a limited time before they are overwritten.
- Places. Information about places themselves (a restaurant's name, address or photo from public sources) is not your personal data and is not removed. Your pins, notes and ratings at those places are removed.
- Anonymous usage statistics. Aggregated analytics that cannot identify you are not deleted.
Delete some of your data without deleting your account
You can delete an individual pin or collection in the app by opening it, tapping Edit, and choosing delete. To ask for other specific data to be removed, email support@ubiplaces.com.
Questions
See our Privacy Policy, or contact us:
Email: support@ubiplaces.com
Address: 800 N King St, Suite 304-2750, Wilmington, DE 19801